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Signet Fence Shipping Policy

The following shipping policy is copied from our General Terms and Conditions of Sale available here.

Shipment

Signet Fence reserves the right, under certain circumstances, to raise our shipping and handling fee for an order. Under those circumstances, we will contact you before charging your credit card to obtain your written authorization. You will not be charged for, nor receive, any part of your order until we obtain such authorization. In the event that you do not agree to the additional charges within 30 days of the original order, the order will be considered void and any amounts authorized on your credit card will be released.

The method of shipment will be selected by Signet Fence. Typically, smaller items will ship via a common carrier, such as, UPS, U.S. Mail, Fed Ex, Airborne Express or similar. Packages that are too large for these carriers, must be shipped by other common carrier trucking companies.

Customer’s Responsibility.

Available for Inspection - It is the customer's responsibility to be available at time of delivery to check the quantities of packages and for any damage. Any storage fees or redelivery fees charged by the trucking company due to customer not being available at time of delivery will be the customer’s responsibility.

Make Claims to the Carrier Directly - Shortages and damage to the packages must be reported immediately to the carrier on the bill of lading, in writing, when you are asked to sign for the delivery and before the truck leaves. The delivery carrier will want to inspect packages, goods and all shipping containers before a claim can be made. To make a claim to the carrier, you will typically need the following, 1) Original bill of lading, 2) Copy of paid freight bill, 3) Original invoice, 4) Repair or replacement invoice, 5) Inspection report, and 6) Packing list. It is helpful to take pictures of any of the damage. Do not instruct the carrier to return shipments when they arrive or you will be subject to a 15% restocking fee plus actual freight charges.

Inform Signet Fence of Any Damage or Shortage

  • Damage or Shortage Due to Shipment by Carrier - Inform Signet Fence immediately of any shipment damage or shortage, as Signet Fence will assist you in anyway possible to collect loss or damage claims from the carrier. We are not responsible, however, for filing claims, cost of replacement materials or the freight charges for shipping of replacement parts or materials.
  • Manufacturer Defect - If the damage to the product was not a result of shipping, but due to manufacturing defect (ie: missing picket in panel), please follow Signet Fence’s Return Policy.
  • Timing - If we do not receive written notice from you of any damage or manufacturing defect within 10 days, we will assume the delivery was made in good condition. Any claim for a manufacturing defect after 10 days of receipt, will be governed by the manufacturer’s specific warranties and should be made directly to the manufacturer.

Delivery Times

Any delivery dates specified are based on Signet Fence's best estimate of when delivery to the Buyer can be made under the circumstances that exist on the date hereof; and Buyer agrees to excuse delays in delivery due to circumstances beyond the reasonable control of Signet Fence. Signet Fence reserves the right to make partial shipments.

Insurance/Risk of Loss

For all shipments, insurance will be obtained only at Buyer's written direction and expense. Signet Fence will not be responsible for risk of loss or damage to the goods after delivery to its carrier. Title to the goods will pass to Buyer upon delivery to the carrier.

Questions

If you have any questions regarding this policy or your particular shipping circumstances, please feel free to email us at info@signetfence.com.

Delays.

Signet Fence will not be liable for any loss or damage resulting directly or indirectly from fire, flood accident, civil unrest, act of God, war, governmental interference or embargo, labor strike, shortage of materials, or any other cause beyond its control.

Inspection of Goods; Acceptance.

Buyer's receipt and possession of the goods and or use of the goods constitutes its acknowledgment that it has accepted the goods. Buyer has an obligation to ascertain the correctness of the goods at the time of receipt. Claims for damage or shortage shall be deemed waived unless received in writing by Signet Fence within ten (10) days after delivery.

Free Shipping

Free Shipping, to the Continental United States only, is available on qualified products at http://www.signetfence.com. To qualify for free shipping, an order must meet or exceed the minimum order amount set by Signet Fence and every item in the order must be a qualified product. If every item in the cart does not qualify for free shipping, no items in the cart will receive free shipping.

Under certain circumstances, an order may be subject to additional delivery or handling charges by our carrier (a rural delivery surcharge for example). We reserve the right to charge the customer the additional shipping charges for any order that we feel we cannot ship for free. However, we will not take any action until we first contact you to let you know the circumstances and to get your approval either to make additional charges or cancel the order.