Returned Goods Policy and Procedure
In the event that the Buyer desires to return
a purchased product, the following outlines Signet Fence’s procedure regarding returns.
Within 10 days of delivery, Buyer must contact Signet Fence's Returns Department
to request a return goods authorization (RGA).
Signet Fence will review the request and will either
authorize or deny the return. Returns that are authorized will be
issued a Returned Goods Authorization Number. Authorized
returns should be shipped (freight prepaid)
to the address listed on the approved Returned Goods Form.
Upon receipt and inspection, Signet Fence
will issue the appropriate credit to the customer. All
returns are subject to the following terms
All standard product items are available for full refund, less shipping costs, unless specially
Any product that is considered special fabrication is not returnable and therefore not refundable,
unless the product is damaged or not built as ordered. This includes, but is not limited to, special
colors, sizes, and customized work of any kind.
Signet Fence reserves the right to inspect all returned merchandise and issue final
determination as to its condition.
Credit will be issued based on the combination of 1) the product invoice price
(less a 25% restocking charge) and 2) applicable sales tax, if any. Freight costs
will only be credited to the customer if Signet Fence determines that the return is
based on an error by Signet Fence.
Merchandise must be returned to Signet Fence within 30 days from the date of issue
of the Returned Goods Authorization Number.
All returns must have the Returned Goods Authorization number prominently
displayed on the package
The following items are considered special fabrication and are subject to (b) in the terms and conditions above:
- All Certainteed, Bufftech, & Evernew Vinyl Products
- All Westbury Aluminum Railing Products
- All Regis Aluminum Fencing Products
- All Solar & Low Voltage Lighting Products
- Chain Link Gates
- Barrier Gates
- Panic Bar Gates
If you are uncertain as to whether a product will be returnable or not, please email our
department prior to placing your order.